Refund policy

Returns — 14 days

If you change your mind, you may return an item within 14 days of the day you receive it. The item must be unused, undamaged and in its original packaging. To start a return, contact us at touma.ceramics@gmail.com with your order number.

Return shipping

When a return is not the result of our error, the customer covers the cost of return shipping, and the original delivery fee is not refunded. When the return is the result of our error (wrong item, or item not matching its description), Touma covers the costs.

One-of-a-kind pieces

Most Touma pieces are one of a kind. They may be returned under the same 14-day conditions above. Custom or personalized pieces made to your specification are final sale; this is stated on the product page before purchase.

Arrived damaged?

If your order arrives broken or damaged, contact us within 48 hours of delivery at touma.ceramics@gmail.com with photos of the damaged piece, the box, the inner packing and the shipping label, and keep all packaging until we confirm. You do not need to ship the damaged piece back. We will issue a full refund, or send a replacement where the design is repeatable — your choice.

Cancellations

You may cancel an order free of charge at any time before it is dispatched. After dispatch, the standard 14-day return process applies.

Refunds

Approved refunds are issued within 14 days to the original payment method. Your bank or payment provider may need several additional days to post the funds.

Handmade variation

Small differences in glaze, tone and shape between the photos and the piece — and between pieces in a set — are inherent to wheel-thrown ceramics. They are part of what makes each piece individual and are not considered defects. A piece that materially differs from its photos and description is treated as our error (see above).

Consumer rights

Nothing in this policy limits rights you hold under applicable consumer-protection law.